UX Lead a.i.

Job description

If you want to make a real impact for millions of travellers, then this role is made for you! We are looking for a User Experience Lead ad interim who is the driving force in shaping the future of holiday experiences.

At Sunweb Group we believe that everyone deserves a great holiday. We know how important it is to take time for yourself, relax and recharge. Every holiday is a unique experience for everyone. It is therefore our mission to be the leading digital holiday expert and to provide everyone with a personalized, accessible and affordable holiday. To achieve this, we are looking for a UX Lead to strengthen our Customer Experience value stream.

As a UX Lead at Sunweb Group you bring business, customer centricity, design and strategy together. You work closely with various departments to develop and improve our digital products and services.

Your focus and responsibility as UX Lead

  • UX team - You lead by example. You stimulate the development of our UX research and design team (6 FTE) through feedback and inspiration. You create a safe atmosphere and handle the day-to-day management.
  • Strategy & Design - You team up with product owners, marketeers and other stakeholders, to define the long-term plan for our products and services across all brands and digital touchpoints. You (co-)create and pitch high-level concepts and have a clear vision on how we should apply research and design in our organisation.
  • Quality - You continuously ensure that the best UX principles are applied to create a cohesive experience for our customers on our websites and apps. Under your guidance, we take the next step with our design system. We highly value a learning by doing mentality and trust that you lead us the way.
  • Research & Design operations - Together with our Head of Customer Experience, you establish and develop a user centred design process that benefits our mission. Your expertise will support us in fully adopting customer centricity. You keep optimizing our way of working to amplify the value of design and research.

About Sunweb Group

Sunweb Group is one of the leading travel groups in Europe, offering summer package holidays, winter sports deals, hotels and all-inclusive holidays. Our headquarters is in Zurich and we have offices in Rotterdam, Girona, Antwerp, Paris and Copenhagen. We are a group of self-driven and entrepreneurial people who work for fun, with a passion for travelling and an ongoing drive to create the best customer experience.


What do you bring?

  • Available as soon as possible (must)
  • 8+ years of working experience in the field of UX Design
  • The experience and leadership skills to coach designers and UX researchers
  • Ability to understand complex problems and turning them into strategic tactics
  • The organisational sensitivity to take our customers and stakeholders as a starting point in the design process
  • The urge to keep asking the hard questions nobody wants to hear
  • A determined drive to support our transformation in becoming the leading digital holiday expert

What we offer you

  • A great culture with (online) drinks, the best team activities and an informal department with cheerful and helpful colleagues
  • Working in a dynamic, ambitious and international organisation
  • Working with a wide variety of brands such as Sunweb, Eliza was Here, GOGO and Primavera
  • Attractive discount when booking a holiday with our brands
  • A competitive salary based on your experience and competences

This vacancy is open for ad interim assigment (starting asap) for +/- 3 months and also for the longer term. 

Is this the perfect job for you?

To join our team, please send us your application after you click the ‘Apply now’ button. We are looking forward to meet you and will get in touch with you as soon as possible!

Questions? Feel free to contact Wendy via jobs@sunwebgroup.com.

Closing date5th of May 2021