Travel Consultant at Sunweb Group Scandinavia

Job description

Are happy customers your number one priority? Are you passionate about excellent customer service and holidays? For our Contact Center in Denmark- Copenhagen we are looking for multiple Customer Service Agents.


What you'll be doing

As a Customer Service agent, you are responsible for happy customers throughout the full customer journey, which means:

  • You will assist customers to choose their perfect holiday, and help them make a booking;
  • You will answer questions about reservations and our products;
  • You will solve problems creatively when necessary and make sure our customers have a smooth 'journey' towards their holiday;
  • You will assist in resolving complaints and turn customers into satisfied repeaters.


We assist our customers by telephone, email, and through social media. Of course, you are responsible for excellent results regarding customer satisfaction, quality and efficiency. Administrative tasks are also a part of the job. In all of this, you are part of the international Customer Services team and processes and you will take care of our Danish customers as a representative of Sunweb.


What we are looking for

Our Customer Service agents are passionate about excellent customer service and travel. We value an independent and responsible way of working. You have good writing and speaking skills in Danish and preferably in English and Swedish as well. To end off, it is a plus if you have an educational and/or working experience in the tourism industry.


Check out our welcome video!

Requirements

What we offer

Sunweb Group is a young, driven and dynamic company. We value happy customers, an attractive product and excellent results. We offer a challenging position and a pleasant working environment at our office in Copenhagen.


Facts & Figures

  • You are available to work fulltime;
  • You will work at our Sunweb office in Copenhagen where lunch is included;
  • You will attend study trips and experience our amazing destinations;
  • You will receive an attractive employee discount on our holidays;
  • You will be covered by our company health insurance.


Applying

  • Are you interested in this position? Please 'Apply now" and send us your CV enclosed with your motivational letter in Danish or English. We are also curious about the destinations you have travelled to yourself.
  • If you have any questions, you can contact Sales and Service Manager - Martin Smidstrup via phone +45 30282683 or email martin.smidstrup@sunweb.dk.