Sunweb Winter Guide 2026-2027

Ready for an unforgettable winter adventure?

Do you love travel, winter sports, and creating unforgettable holiday experiences? As a Sunweb Winter Guide, you'll be the face of Sunweb at one of our winter destinations, ensuring our guests enjoy a worry-free and memorable holiday from arrival to departure. From families and couples to groups of friends, you'll work with a wide variety of guests throughout the season, making sure no two days are ever the same.

What's in it for you?

Working as a Sunweb Winter Guide is much more than a job. It's an opportunity to live and work in the mountains, gain international experience, and create lifelong memories.

• Monthly gross salary: €1,820

• Additional (team) bonuses for selling excursions and activities

• Travel and health insurance

• Transport and accommodation (shared apartment or hotel room)

• Season ski pass

• Sunweb equipment, including clothing, phone, and laptop

• Fixed-term seasonal contract

Your role

As a Sunweb Winter Guide, you are the ultimate host. You warmly welcome guests, provide destination information, support them during their holiday, and help create the best possible holiday experience. Whether you're organizing excursions, assisting guests with questions, solving unexpected challenges, or sharing your local knowledge, you're always ready to go the extra mile. This isn't your typical 9-to-5 job. It's dynamic, social, exciting, and sometimes demanding—but above all, incredibly rewarding. Together with your destination team, you'll help create unforgettable winter holidays for our guests.

Your responsibilities include:

• Delivering an exceptional guest experience by welcoming and supporting guests throughout their holiday, answering questions, resolving issues, and providing professional assistance during both routine and unexpected situations.

• Creating unforgettable holiday experiences by promoting, organizing, and coordinating excursions, activities, and events while building strong relationships with local suppliers, accommodations, and partners.

• Ensuring smooth destination operations by managing bookings, guest registrations, excursion sales, administrative processes, and keeping all relevant systems and tools up to date (including Freshworks, SharePoint, and Destination Tool).

• Providing onsite and digital support through regular guest contact in resorts, digital communication channels, and by following Sunweb Emergency Protocols when assistance is required during emergencies or irregular situations.

What makes you the perfect fit?

• Available during the Winter Season 2026/2027 (Season period: approximately mid-November 2026 until late April 2027, depending on the destination)

• Passionate about travel, hospitality, and winter sports

• Excellent communication skills and a customer-focused mindset

• Energetic, social, and confident interacting with guests from different backgrounds

• Creative and solution-oriented when challenges arise

• Flexible and adaptable, comfortable living and working abroad

• Organized and able to manage multiple responsibilities simultaneously

• Organized and detail-oriented, with solid operational and administrative skills

• A true team player who enjoys creating memorable experiences for guests

Location & Language Requirements

Our guides are placed across destinations in France, Austria, and Italy. Requirements may vary depending on the destination.

• For most French destinations, we are looking for guides who speak English, Dutch and/or French.

• For Austrian destinations, we are looking for guides who speak English, Dutch and preferably German.

• Additional language skills are always a plus.

Season dates and placements vary by destination. During the application process, you'll be able to indicate your availability, language skills, and preferred destinations. We'll work together to find the best match.

Selection Process & Talent Days

Applications for the Winter Season 2026/2027 are now open. Candidates who match our profile may be invited to one of our Talent Days, taking place between August and October 2026. During these events, you'll meet our team, learn more about life as a Winter Guide, and participate in the first stage of the selection process. As part of your application, we'll ask you to indicate:

• Your availability during Winter Season 2026/2027

• Your preferred destination(s)

• Your preferred Talent Day location

Talent Days will be organized in:

• Rotterdam

• Antwerp

• Brussels

Why join us?

Because this is more than a job—it's an opportunity to spend the winter in some of Europe's most beautiful mountain destinations, meet amazing people from across the world, and create unforgettable experiences for our guests and yourself. Ready for the adventure of a lifetime? Apply now and become part of the Sunweb Guide family!

Our recruitment process will be in English.

Do you have any questions? Please contact our recruitment team at: jobs@sunwebgroup.com

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

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