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Product Manager Services

Rotterdam, Zuid-Holland, NetherlandsHoliday Experiences

Job description

As Product Manager Services in our Holiday Experiences team, you are the driver of the services of all Sunweb Group brands. To do so, you have a clear understanding of the customer journey (booking, after booking & in-destination). You translate this customer journey into improvements that optimizes sales (margin) and customer satisfaction. You work closely with product owners/teams, e-commerce, CRM, UX/CX designer and destinations to do so. You continuous improve existing services (e.g. insurances, car rental, excursions) and set-up new services (non & in-destination) that make a change for the customer, as well as Sunweb Group. Together with the team (Head of Holiday Experiences and operational manager), you will work on a proposition of unique and compelling service offerings to drive our strategy of being the best 'digital holiday expert'.

Your impact

  • Create a year (marketing) plan per brand how to improve product offerings and customer satisfaction.
  • Bring ideas to the table to enrich the customer journey with new services (paid and non-paid) that you can implement and follow up.
  • Create self-made Sunweb Group services such as flexible rebook guarantee, snow guarantee and discover new chances such as bundles, merchandise, in-destination ancillaries.
  • Set up and optimize workflows (with external partners and internal partners e.g. finance).
  • Strengthen strong external (e.g. insurance company, car rental companies, excursion agents) and internal partnerships, such as the marketing department (brand, CX), IT, package support, revenue management and contracting. Together we increase Customer Satisfaction and create the best (omnichannel) customer journey.

Why join our journey?

  • Monthly gross salary between €4200,00 and €5000,00 based on fulltime employment.
  • Attractive discount (up to 20%) when booking with our brands for you, your friends, and your family.
  • As an international company we support a hybrid way of working.
  • We value a safe and healthy home workplace, therefore you can order office furniture and IT items.
  • We enjoy the journey so enjoy 25 holidays plus 6 ATV days, based on fulltime employment.
  • Next to the basics (pension, insurance, and travel allowance), you can benefit from personal coaching sessions all year round, healthy lunches, places to recharge and surprising perks.

Job requirements

What skills will bring you to the top?

  • A clear understanding of the customer journey.
  • E-commerce background in a b-to-c organization is preferred
  • Process-oriented approach and well able to analyze data.
  • A commercial mindset and able to scout new opportunities.
  • A balance between strategic thinking and pragmatic execution
  • Enthusiastic and creative team player with the ability to inspire others.
  • Strong communication skills to present complex results in a clear way.
  • Fluent in both English and Dutch

Let us introduce Sunweb Group

Sunweb Group is a fast-growing online travel company that aims to become the leading digital holiday expert. We like to flip the standards into something more unexpected. Just like we would when we are on holiday. Holiday is the mode in which you break routines, explore new horizons and do things differently. That’s the Sunweb Group state of mind. Our colleagues work in different hubs around Europe and are self-driven entrepreneurs, who strive for the best customer experience while having fun.

Ready for departure?

Do you want to become part of our Holiday Experiences team? Click on “Apply”. Do you have any questions? Please feel free to reach out to Yvonne van Essen, Talent Acquisition Specialist, We are looking forward to hearing from you! Please make sure to send your application before 4th of June.

Your application process may have a few stopovers:

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

Yvonne van Essen
Talent Acquisition Specialist

People, Organization & Culture

Building Experiences for People


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