IT Servicedesk Engineer (Medior & Senior)

Make technology work for everyone

At Sunweb Group, technology plays a key role in delivering unforgettable holiday experiences to more than 1.3 million customers every year. Behind the scenes, our colleagues rely on secure, reliable, and user-friendly IT solutions to do their best work. 
As an IT Servicedesk Engineer (Medior/Senior), you are the first point of contact for employees across our international organization. From resolving technical issues and supporting new joiners to improving processes and maintaining our digital workplace, you make sure colleagues can work efficiently and without disruption. 

You'll join our IT team in Rotterdam and collaborate closely with infrastructure, security, and development specialists to provide an excellent employee experience.

Location: Rotterdam
Start Date: ASAP
Availability: Full-time

Your impact

As an IT Servicedesk Engineer, you'll support our employees across multiple hub offices, countries and business functions. No day is the same, and you'll combine hands-on support with continuous improvement initiatives.

Responsibilities

We are hiring both a Medior and a Senior IT Servicedesk Engineer. While the core responsibilities are similar, the level of ownership, expertise, and leadership differs depending on your experience.

• Resolve first- and second-line IT incidents and service requests through Jira, phone, email, and walk-ins.

• Troubleshoot hardware, software, network, VPN, Microsoft 365, and workplace-related issues.

• Support onboarding and offboarding processes, including account creation, permissions, and device setup.

• Ensure employees have access to the tools and systems they need from day one.

• Manage and maintain user accounts, devices, and workplace applications.

• Collaborate with Infrastructure, Security, and Development teams to resolve more complex issues.

• Contribute to ITIL-based service management processes and knowledge documentation.

• Identify recurring issues and opportunities for automation and process improvements.

• Help maintain a secure, stable, and productive digital workplace environment.

Medior IT Servicedesk Engineer

Focus on delivering high-quality day-to-day support with growing independence. Able to solve most incidents directly, escalate when necessary, and suggest improvements.

Senior IT Servicedesk Engineer

Acts as subject-matter expert in certain domains (e.g., Microsoft 365, ITIL processes). Leads process improvements, mentors colleagues, and drives automation initiatives. Engages proactively with stakeholders to align IT service delivery with business needs.

What you'll bring 

For both levels 

• An MBO4 degree in an IT-related field or equivalent work experience.

• Experience with Microsoft 365 administration and end-user support.

• Knowledge of Microsoft Azure, VPN solutions, and workplace infrastructure.

• Experience supporting Windows 11, macOS, and mobile devices (iOS).

• Familiarity with service management tools such as Jira Service Management.

• Understanding of ITIL principles and service desk best practices.

• Strong troubleshooting and prioritization skills.

• The ability to explain technical concepts to non-technical users.

• A proactive, customer-focused mindset with a strong sense of ownership.

• Based in the Netherlands and able to work from our Rotterdam office.

Medior IT Servicedesk Engineer 

• 1-3 years of experience in an IT support, service desk, or workplace support role.

• Fluent in both Dutch and English.

• Able to independently resolve most first- and second-line incidents.

• Eager to learn and further develop technical expertise.

• Relevant Microsoft, Azure, or Workplace certifications are a plus but not required.

Senior IT Servicedesk Engineer 

• 4+ years of experience in an IT support, service desk, or workplace support role.

• Fluent in English. Dutch is a plus but not required.

• Able to work independently and act as an escalation point for colleagues.

• Experience supporting, coaching, or mentoring less experienced team members.

• Strong expertise in Microsoft 365, Azure, and modern workplace environments.

• Relevant Microsoft, Azure, and/or Workplace Management certifications are highly preferred.

About Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to unforgettable destinations. Operating in eight international markets, we cater to all travelers through our brands, Sunweb and ‘Eliza Was Here.’ With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver seamless, high-quality holiday experiences at competitive prices. Our Fast Forward culture fosters focus and trust, enabling us to shape the future of holidays while helping our customers press pause and create lasting memories.   

Why join our journey?

• Monthly gross salary between €2,800 and €3,400 for a Medior IT Servicedesk Engineer and €3,500 and €3,800 for a Senior IT Servicedesk Engineer, plus 6 ATV days (based on full-time employment, excluding 8% holiday allowance).

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.  

• As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment. 

• We enjoy the journey so enjoy 25 holidays based on fulltime employment. 

• Access to LinkedIn Learning and a personalized Reflect & Develop Plan to support your career growth.  

• Benefit from coaching sessions designed to support your well-being.  

• Receive work-from-home and travel allowances to ease your daily routine.  

Ready for departure?

Are you excited to help build and support the digital workplace behind Europe's leading travel company?

Click Apply and join us as our new IT Servicedesk Engineer. Do you have questions about the role? Feel free to contact our Talent Acquisition team via jobs@sunwebgroup.com. We look forward to hearing from you!

Sunweb Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and safe environment where everyone can thrive.

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