Head of Customer Facing Product

At Sunweb Group, millions of customers rely on our digital platforms to plan and book their holidays. As our Head of Customer Facing Product, you will define and drive the vision, strategy, and roadmap for our customer-facing digital products across web, app, and My Account. By combining customer insights, business priorities, market trends, and data-driven decision-making, you will shape the future of our digital customer journey and create measurable impact across the entire booking funnel.

Location: Rotterdam (Hybrid – 50% in office)
Start date: September - October 2026
Availability: Full-time
Team: Product & Technology

Your impact

As Head of Customer Facing Product, you will be responsible for translating our commercial ambitions and customer needs into a clear product vision and scalable digital solutions. You will lead product strategy across multiple customer touchpoints, drive continuous optimization, and empower your team to deliver measurable business outcomes. Ultimately, you will be accountable for improving key customer experience, conversion, and commercial performance metrics across the digital booking journey.

• Own and execute the vision, strategy, roadmap, and prioritization of our customer-facing digital product portfolio across web, app, and My Account.

• Lead, coach, and develop an international team of Product Owners and UX professionals, fostering a culture of ownership, collaboration, and continuous improvement.

• Align product initiatives with company strategy, commercial objectives, and customer needs.

• Drive conversion rate optimization and customer journey improvements through data-driven product development.

• Lead experimentation initiatives, including A/B testing, hypothesis development, performance analysis, and implementation.

• Partner closely with Technology, Marketing, Analytics, Commercial teams, and senior stakeholders to ensure alignment and maximize business impact.

• Identify opportunities and friction points across the customer journey and translate insights into impactful product enhancements.

• Define and monitor product KPIs, evaluate business impact, and continuously optimize customer-facing experiences based on customer and commercial outcomes.

• Stay ahead of industry trends, emerging technologies, and customer expectations to maintain a competitive digital product portfolio.

Who you are

• You are a strategic thinker who can balance long-term vision with short-term delivery.

• You naturally bring people together and build alignment across teams and stakeholders.

• You are customer-focused, commercially minded, and comfortable making decisions based on data.

• You thrive in a fast-moving environment where priorities evolve and opportunities emerge.

What you bring

• Bachelor's or Master's degree in Business, Digital Product Management, Technology, Marketing, or a related field.

• 7+ years of experience in Digital Product Management within e-commerce, travel, marketplace, SaaS, or other customer-facing digital environments.

• Proven experience owning and delivering product strategy, roadmaps, and digital product portfolios across multiple customer-facing platforms.

• Experience working in an international, multi-market organization with diverse stakeholder groups.

• Minimum 3 years of people leadership experience managing and developing Product Managers, Product Owners, and/or UX professionals within a digital product organization.

• Demonstrated success in driving commercial performance through product optimization, conversion rate improvement, and customer journey enhancements.

• Hands-on experience with experimentation frameworks, including A/B testing, hypothesis-driven development, and data-informed decision-making.

• Strong analytical capabilities, with a proven ability to translate customer insights and performance data into strategic decisions while influencing senior stakeholders across Product, Technology, Marketing, Analytics, and Commercial teams.

Let us introduce Sunweb Group  

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to unforgettable destinations. Operating in eight international markets, we cater to all travelers through our brands, Sunweb and ‘Eliza Was Here.’ With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver seamless, high-quality holiday experiences at competitive prices. Our Fast Forward culture fosters focus and trust, enabling us to shape the future of holidays while helping our customers press pause and create lasting memories.   

Why join our journey?

• Monthly gross salary between €7800,- and €9000,- plus 6 ATV days (based on full-time employment, excluding 8% holiday allowance). Please note: ATV days do not apply to part-time contracts.

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.  

• As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment. 

• We enjoy the journey so enjoy 25 holidays based on fulltime employment. 

• Access to a personalized Reflect & Develop Plan to support your career growth.  

• Benefit from coaching sessions designed to support your well-being.  

• Receive work-from-home and travel allowances to ease your daily routine.  

Ready for departure? 

Do you want to help shape the future of Sunweb Group’s digital customer experience as our Head of Customer Facing Product? Click on “Apply”. Do you have any questions? Please feel free to reach out to our Talent Acquisition team via jobs@sunwebgroup.com. We look forward to hearing from you!
Closing date for applications: 24 July 2026

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.  

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