Digital Holiday Guide (NL/FR)

Join Our Team as a Digital Holiday Guide

Our mission is to create unforgettable holiday experiences for our guests; whether through in-person support at destinations or digitally via our online channels. As a Digital Holiday Guide, you’ll be the first point of contact for our travelers, ensuring they feel supported, inspired, and cared for throughout their journey.

Do you enjoy helping people, solving problems, and working in a dynamic digital environment? We’re looking for enthusiastic Digital Guides to strengthen our Holiday Services team at Sunweb Group.

Digital Holiday Guide (Dutch + English + French)
🚀 Start: January/ February 2026

📍 Sunweb Group office (Hybrid)
📄 Full-time, Annual contract

🕒 Working hours: Monday–Sunday, 08:00–20:00 (shifts)

Within our team Holiday Services we are responsible for the service on destination, and that is either offline with our guides on destination or online with Digital Guides. We are currently seeking experienced guides who are skilled in handling client requests, addressing complaints, and providing effective solutions. This role is part of our initiative to enhance our digital presence and establish closer relationships with our clients in the destination.

Your impact

As part of our Destination Services team, you’ll contribute directly to the guest experience at Sunweb Group. Our guides ensure that every traveler feels supported during their holiday, whether online or offline.

As a Digital Guide, you will:

• Be the first point of contact for travelers via chat, email, and messaging apps.

• Solve problems quickly and professionally, ensuring guests feel cared for.

• Recommend excursions and activities to make holidays unforgettable.

• Use digital tools to provide smooth, efficient support.

• Inspire travelers with tailored options to optimize their experience.

What skills will bring you to the top?

• Fluent communication in Dutch, French, and English (extra languages are a plus).

• Tech confidence: Comfortable with apps like WhatsApp, GPS, and digital platforms.

• Problem-solving mindset: Calm under pressure and quick to find solutions.

• Flexibility: Ready for shift work and proactive in anticipating guest needs.

• Organizational skills: You keep track of reservations, itineraries, and details like a pro.

• Destination knowledge: From ski slopes to sunny beaches, you know what makes a destination special and can turn that knowledge into personalized recommendations.

Why join our journey?

• Monthly gross salary starting at €2747,- plus 6 ATV days (based on full-time employment, excluding 8% holiday allowance). Please note: ATV days do not apply to part-time contracts.

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends.

• As an international company we support a hybrid way of working. We provide you with office furniture and IT equipment.

• We enjoy the journey so enjoy 25 holidays based on fulltime employment.

• Access to LinkedIn Learning and a personalized Learning Action Plan to support your career growth.

• Benefit from coaching sessions designed to support your well-being.

• Receive work-from-home and travel allowances to ease your daily routine.

The conditions described as above are based on a Dutch Sunweb Group employment. Different rules will apply per contract, depending on the country you live in (Belgium, France, Denmark or Spain).

Is this your next challenge?

If you’re passionate about delivering exceptional customer experiences in a digital-first environment, we’d love to hear from you!

📩 Apply before 12th of December by submitting your application in English, including any relevant experience or qualifications that make you the perfect fit for this role. We can’t wait to hear from you!

💡 Questions about this position? Reach out to us at jobs@sunwebgroup.com.

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.

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