Are happy customers your number one priority? Are you passionate about excellent customer service and holidays? For our Customer Care Center in Denmark- Copenhagen we are looking for multiple Customer Care Specialists.
Startdate: as soon as possible.
Let us introduce Sunweb Group
Sunweb Group is a fast-growing travel company that aims to become the leading digital holiday expert. We create amazing holiday memories for our customers. This is a big responsibility and it is the main focus of our daily work. We are a group of self-driven and entrepreneurial people who work for fun, with a passion for traveling and an ongoing drive to create the best customer experience. The Sunweb Group has a pan-European identity with its headquarter in Zurich, back-office in Rotterdam, software and web development in Girona and various sales offices around Europe. We have 3 business units, Sunweb Sun, Sunweb Ski, and Eliza was here. They cross-collaborate for the best future proof strategy to a digital holiday expert.
What you'll be doing
As a Customer Care Specialist, you are responsible for happy customers throughout the full customer journey, which means:
We assist our customers by telephone, email, and through social media. Of course, you are responsible for excellent results regarding customer satisfaction, quality and efficiency. Administrative tasks are also a part of the job. In all of this, you are part of the international Customer Services team and processes and you will take care of our Danish and Swedish customers as a representative of Sunweb.
What we are looking for?
Check out our Customer Care team video to have an impression of the job and our international team!
Why join our journey?
At Sunweb Group we value proactive colleagues who are eager to find out new information, advice, and to reach out to colleagues for data to improve campaigns. Continuous learning and improving yourself are some of the key aspects to be successful, together with collaborating with different teams. We offer a challenging position and a pleasant working environment at our office in Copenhagen.
For you this means...
Are you interested in this position? Please 'Apply now" and send us your CV enclosed with your motivational letter in Danish or English. We are also curious about the destinations you have traveled to yourself.
Closing date: 23th of november 2021.
If you have any questions, you can contact Sales and Service Manager - Martin Smidstrup
Via phone +45 30282683
Or email email@example.com