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Customer Care Eliza was here UK

Netherlands, Zuid-Holland, RotterdamCustomer Care

Job description

Search for the most special places far away from the crowd, swim in a deserted bay and taste local dishes served on a sun-drenched terrace. Do you like that too? Are you, like me, a seeker of peace and a bon vivant, who wants to try the best holidays? Then you might like to come and work with me. Every day I am busy with the most beautiful holiday locations in the Mediterranean, where 'couleur locale', atmosphere and small scale are central. Would you like to come and help?


For the launch of Eliza was here in the UK market, we are looking for a fulltime native English speaking Customer Care Specialist, working from our office in Rotterdam, The Netherlands.


The impact you will make:

All contact with the holiday makers of Eliza was here takes place in this department. In the role of Customer Care Specialist you will take care of happy guests (for the newly opened UK market). Think of advising on the most suitable destinations and holiday locations, booking the trips, solving calamities during the holiday and the most importantly; providing the ultimate service before, during and after the holiday. You will use all your creativity and try to work as efficiently as possible. Our guests deserve the best service and can rely on your expertise in the field of travel.


Some of the tasks include:

  • Giving appropriate travel advice;
  • Adequate handling and processing of both questions and bookings by telephone, e-mail, chat and emergency telephone;
  • Preparing and sending quotations;
  • Booking, monitoring and checking the booked holidays;
  • Handling questions via social media;
  • Complaint handling;
  • Commercial and administrative tasks.


The Eliza was here Customer Care team currently consists of about 20 colleagues, from junior to senior. The atmosphere in our department is dynamic and informal. We are driven to help our Eliza was here guests and we do this by working together as a team.


Facts & Figures:

  • Starting date: to be determined together
  • Full-time employment (30-40 hours per week)
  • Location: Rotterdam office (Dutch contract)
  • Working hours: Monday to Saturday between 09.00 and 18.00, according to a varying schedule.
  • Contract: we start the collaboration with a temporary contract for 7 months. With a good match from both sides, we are happy to extend your contract

Job requirements

What makes you successful?

  • You are customer and results oriented;
  • An initiator & flexible;
  • Affinity with the travel sector;
  • Native level communication skills, both in speaking and writing in English;
  • B2 level communication skills, both in speaking and writing in Dutch;
  • You plan to turn every customer into an ambassador;
  • Likes to exceed expectations of others;
  • Always looking for vacation spots for yourself and for others.


Let us introduce Sunweb Group

Sunweb Group is a fast-growing online travel company that aims to become the leading digital holiday expert. Our colleagues are self-driven and entrepreneurial people who work for fun and have an ongoing drive to create the best customer experience. At Sunweb Group we are looking for proactive colleagues who are eager to test and learn new things, reach out to create together with colleagues and enjoy the journey along the way. With a pan-European identity, we are headquartered in Zurich, we have our biggest hub office in Rotterdam, software and web development hub in Girona and various sales hubs around Europe. We collaborate across 3 core business units; Sunweb Sun, Sunweb Ski, and Eliza was here.


We bring personalized holidays within reach of many, to offer a break from everyday life, increase wellbeing, and create lifetime memories. We aim to become the leading digital holiday expert, shaping the future of holiday experiences.


Working for Sunweb Group means...

  • Working for an international, ambitious, and dynamic organization
  • For this vacancy a monthly salary is between €2.200,- and €2.700,- gross. This is excluding holiday allowance (8%) and travel allowance. Depending on your experience and expertise we will jointly determine your Relative Salary Position (RSP) and growth potential within the range.
  • You can enjoy 25 leave days, plus 6 additional days' time in lieu for which you save (so-called ATV days). Based on full-time employment.
  • A challenging environment within a young and ambitious team with plenty of space to grow and learn. You will have a key position in the launch (and the success!) of Eliza was here UK.
  • Attractive discounts (up to 20%) when booking with our brands for you, your friends, and your family.
  • We are currently working from home for about 50% of our time and we are open to keep working in a hybrid way in future. We are an international company; after your onboarding you may work (remotely) from one of our hub offices in Antwerp, Paris, Girona, or Copenhagen.


Is this the perfect job for you?

To join our team, please send us your application after you click the ‘Apply’ button. We are looking forward meeting you and will get in touch as soon as possible!

If you have any questions, please contact us via Jobs@sunwebgroup.com.


Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.


Yvonne van Essen
Talent Acquisition Specialist

People, Organization & Culture

Building Experiences for People
Werken bij Sunweb Group

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